Terms of Service

These Terms of Service (the "Terms") form a legal agreement between you (the "Customer") and Ceres, the operator of the Ceres service ("we", "us", "our"). By creating an account or using the service, you confirm that you have read, understood, and agree to these Terms.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have that authority, do not use the service.

Ceres is a managed software-as-a-service offering — your AI Growth Officer — that deploys and operates AI agents which perform scheduled work on your behalf: collecting data, producing briefings, and shipping outbound content as drafts for your review (with explicit approval required for paid-ad spend changes).

The specific features, limits, and capabilities included with your subscription depend on the plan you select. Plan details are described on our pricing page and may change over time; changes that materially reduce what you pay for will not apply to your current billing term.

• You must provide accurate sign-up information and keep it current.
• You are responsible for all activity under your account, including any sub-users you authorize.
• You must protect your credentials and notify us promptly of any unauthorized access.
• We may refuse service, suspend, or close an account that violates these Terms or applicable law.

Subscription fees are charged in advance on a monthly or annual basis, depending on the plan you choose. All fees are stated in US dollars and are exclusive of any taxes; you are responsible for any sales, use, or value-added taxes that apply in your jurisdiction.

We use Stripe to process payments. By paying, you also accept Stripe's terms. Failed payments may lead to suspension after reasonable notice. You can cancel any time from the Portal; cancellation stops future billing cycles but does not trigger a refund of the current cycle unless you are within your 30-day money-back window (first paid month only).

New customers may receive a 7-day free trial of the service. A valid credit card is required at sign-up (to prevent abuse); we do not charge during the trial period. During the trial we operate the service in full, but we may impose reasonable rate limits or feature restrictions. At the end of the trial, unless you cancel from the Portal before the trial ends, your selected plan will be activated and billed from day 8. You can cancel at any time during the trial to avoid any charge.

You agree not to use the service to:

• Violate any law, regulation, or third-party right.
• Send spam, phishing messages, or other unsolicited communications.
• Collect or scrape data in violation of another party's terms of service, or against applicable law.
• Upload content that infringes intellectual property, defames, or harasses.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the service or its infrastructure.
• Use the service to train a product that competes with Ceres.

We reserve the right to refuse specific use cases that, in our reasonable judgment, create disproportionate risk to our infrastructure or to third parties. We will explain any such refusal.

You retain all rights to the data you submit to the service and the data the service collects on your behalf ("Customer Data"). We process Customer Data only to operate the service for you, and subject to our Privacy Policy and, for paid customers, the Data Processing Addendum.

We never use Customer Data to train shared AI models. We do not sell Customer Data. You may export your data in JSON at any time from the Portal or by written request. On cancellation, we retain Customer Data for 30 days, then cryptographically purge it unless longer retention is required by law.

The service, including its software, visual design, branding, and documentation, is our property or licensed to us. We grant you a non-exclusive, non-transferable, revocable license to use the service during your subscription, for your own business purposes.

Any feedback you give us about the service may be used without restriction or compensation; we appreciate it and will credit you publicly if you want credit.

Each party may receive non-public information from the other ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform this agreement, to protect it with at least the same care it uses for its own sensitive information, and to return or destroy it on request after termination.

Confidential Information does not include information that is or becomes public without breach, that was known before receipt, or that is independently developed without reference to it.

The service is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

AI-generated outputs may contain errors. You are responsible for reviewing and approving any action the service recommends before it is executed on external systems. The human-in-the-loop approval flow exists for this reason — treat it as a safety feature, not a suggestion.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility.

Our total aggregate liability under these Terms will not exceed the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to liability, or (b) one hundred US dollars (US $100). Nothing in these Terms excludes liability for fraud, gross negligence, or willful misconduct.

You will defend, indemnify, and hold us harmless from claims, damages, and costs arising out of your use of the service in violation of these Terms or applicable law, including claims that Customer Data you submit infringes a third party's rights.

We will defend, indemnify, and hold you harmless from third-party claims alleging that the service (as provided by us and used within these Terms) infringes intellectual-property rights, subject to reasonable cooperation and our right to control the defense.

This agreement starts when you sign up and continues until terminated. Either party may terminate for material breach if the other party has not cured the breach within thirty days of written notice. You may also terminate by canceling your subscription from the Portal at any time — cancellation stops future charges.

On termination, your access to the service ends at the end of the current billing cycle. Sections on Your Data, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law survive termination.

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the courts of Singapore, except that either party may seek injunctive relief in any court with jurisdiction to protect intellectual property or confidential information.

We may update these Terms from time to time. If we make material changes, we will notify paid customers by email at least thirty days before the change takes effect. For non-material changes, we will update the "Last updated" date at the top of this page. Your continued use of the service after changes take effect constitutes acceptance.

Questions about these Terms? Email [email protected]. For security-sensitive issues, use [email protected].